99.8% Uptime Guarantee

We receive new clients daily complaining of downtime and lack of support from their previous hosts. Downtime should never be routine! You have our word! Our technical expertise, our investment in quality equipment, and quality connectivity, is assured. All data is backed up nightly; all in-house parts have spares; our technicians are in-house; and we have redundant connectivity. This means our servers will be up 99.8% of the time!

7-Day Money-Back Guarantee

We're so sure that you'll be satisfied that we're offering an unconditional satisfaction guarantee! If you're not satisfied with the service you're receiving within 7 days of opening your account, we'll give you your money back but no refund on the setup fee! This way, you can make the decision to host your Site with us without worry and find out if all these features are really true. We request only that any customer who chooses to discontinue service fill out a survey form (available by request), so that we can work to avoid any future problems for other customers.

Customers who repeatedly sign up and cancel under this guarantee, presumably in order to avoid their hosting fees indefinitely, will be considered ineligible for the guarantee. Cancellations at any other time will receive a prorated refund for paid but unused time. Charges for disk or bandwidth over usage, including the High-Volume account beyond Tier 1, are also not refundable. Setup fee includes domain registration/domain transfers and account setup, thus setup fee is nonrefundable.